Terms and Conditions


The following describes our general terms and conditions. These terms and conditions govern all bookings made with us via our website, in our app or arranged by third parties. For questions, please contact our Customer Service, either by e-mail to info@elofthotel.eu or by phone on +370 5 266 07 30.

  1. Ordering. The number of persons, price, accommodation and other products and services to be provided by the hotel will be stated on the confirmation received by the guest after ordering. Children up to 6 years may sleep in their parents’ bed at no extra charge.
  2. Validity of the price agreement. The agreed prices are binding on both parties; however, the hotel reserves the right to adjust the prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the hotel’s control.
  3. Changes to orders and cancellations
    • Cancellation. The type of cancellation rules, which apply to your booking, will depend on the type of booking you have made. Always check which rules apply to your booking, as shown on the booking confirmation. There are different cancellation options at this property, depending on what you book:
      • Non-refundable. Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. If you do not show up you will be charged the total price.
      • FREE cancellation. You may cancel free of charge until 1 day before arrival. You will be charged the first night if you cancel within 1 day before arrival.
    • Guaranteed. The reservation has been guaranteed via a company contract, travel agency or by credit card. The hotel will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed reservations must be made no later than 21:00 on the arrival date. If the guest does not show up, or if the guest cancels after 21:00, the first night of the stay will be charged.
    • 18 years age limit. For guests who are not travelling with their parents, we have an 18 year age limit. The hotel reserves the right to cancel the booking if no valid ID can be produced.
  4. Payment
    1. Cash payments. In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card guarantee.
    2. Card payments. eLoftHotel accepts payments from the following credit card companies: Visa, MasterCard. For orders via our website, we accept Visa, MasterCard.
  5. Check-in and check-out. Ordered hotel rooms are guaranteed to be ready for checking in from 14:00  to 24:00 on the date of arrival. The check-out time is determined by the hotel, usually 12:00 on the departure date.
  6. Liability in the event of damage. A damage deposit of 50 Eur is required upon arrival. This deposit is fully refundable during check-out as long as there has been no damage to the property. The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from negligent or irresponsible behavior by guests. We would remind you that eLoftHotel is non-smoking. In case of infringement of this rule, the hotel will claim compensation for extra cleaning of the room. This compensation has been set at 50 Eur, and will be debited from the final bill of the guest indicated as being responsible for the room.
  7. Force Majeure. Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement without liability for compensation.
  8. Jurisdiction. All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved in accordance with Lithuanian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.